Return & Refund Policy
At TrendNest, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.
Returns
We accept return requests only for eligible products. To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories (if applicable).
- Meet the conditions outlined in this policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us review your request, please provide:
- Your order number.
- Clear photos or a short video showing the issue.
Once verified, we'll provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to misuse or improper handling.
- Products showing signs of use after delivery.
- Items without original packaging or missing accessories.
- Products marked as non-returnable on the product page.
Refunds
If your refund request is approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
For Cash on Delivery (COD) orders, approved refunds may be processed through bank transfer or another mutually agreed method.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page. Our support team will be happy to assist you.